Frequently Asked Questions

Everything you need to know about our sustainable essentials.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are Frank Green products dishwasher safe?

Our ceramic lined stainless steel range is dishwasher safe on the top rack, though we recommend hand washing the exterior to maintain the vibrant finish for years to come.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please note that personalized or engraved products are final sale and cannot be returned.

Can I buy replacement parts for my bottles and cups?

Yes, we believe in longevity. You can purchase individual lids, buttons, straws, and bases separately to refresh your product or mix and match colors.

Do you offer international shipping?

We currently ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

Are your materials BPA-free and non-toxic?

Absolutely. All Frank Green products are made from high-quality, BPA-free, and FDA-approved materials designed to be safe for you and the planet.